In house training programmes will be delivered by a range of specialists in a wide variety of business disciplines.

Our objective is to make a difference that leads to improved working practise, improved and longer term customer relationships and improved profitability.

Finding and Keeping Customers (at Least Cost)
This intensive seminar will provide you with a valuable insight and overview into how to develop and manage a successful marketing and sales strategy leading to more customers, better customer retention and bigger profits

For anyone who has a responsibility for marketing and is able to influence change within your business, this course guarantees at least FIFTY ideas and a solid framework for developing a marketing plan.
Intensive, interactive one day course.

Profit from Partnership with Suppliers
New for 2001, this innovative seminar brings you a new insight into numerous ways in which you can reduce costs through improved long term relationships with your suppliers. It will show you how your suppliers are willing to give you much more than they are at present, how to develop performance indicators for suppliers and give you a new dimension on the role of purchasing.

Designed for people who can make substantial savings on regular purchases either in manufacturing, wholesale or distribution. Ideally, owner managers or senior managers with responsibility for purchasing and profit will benefit most from this programme and is most likely to appeal to companies with an annual turnover in excess of £1.5m.
One day seminar with half day follow up workshop

Selling added Value Services
A brand new programme that moves you away from the traditional views about selling and takes you to a new level of winning customers - not just orders. Fast moving and innovative, the seminar contains a wealth of practical advice and concepts that you can put to profitable use the very next day.

Designed specially for sales people with at least 5 years experience including major account managers, Senior sales executives, owner managers and managing directors. It is best suited top people in companies involved in manufacturing, logistics or product distribution.
Two Day Intensive Seminar

When I’m Calling You
A half day course packed with information about making more successful outbound telephone calls. Ideally suited to people who have had at least three months experience of lead generation, direct selling or customer relationship management.

Delegates will leave this programme with plenty of practical ideas that can be put to work immediately.
Half day course that can be extended to a day with interactive practise sessions.

Off the Hook?
Ideal for people who are involved in answering customer service lines or sales lines. Helps you to sell more product - not just brochures. Prospective customers have called you because they want something - don’t let them off the hook!
Half day course that can be extended to a day with interactive practise sessions.

Making better sales presentations
Designed for people who have recently acquired a sales role - either as a full time job or as part of a role that includes other responsibilities. Fast moving and participative, delegates will be a able to make a difference in their conversion rates the very next day.
Full day interactive course

Marketing Planning Workshops
For the marketing team that needs help to prepare a marketing plan. A series of three half day workshops with work completed between each workshop session. Ideal for a team that needs external views and current thinking on marketing planning
Thee half day work shops